Page 13 - MRO Business Today 15th April 2023 Latest Issue

EXCLUSIVE INTERVIEW

Q- Can you explain about the various • Flying Spanner services carefully when shipping and receiving
types of services that Challenge Tech- • Borescope Inspection parts, which ensures the high quality of
nic offers to its clients? • Aircraft field representative support our services.
A- Challenge Technic is Challenge services
Group’s expert maintenance subsidiary, Q- How does Challenge Technic ensure
servicing more than 35 of the world’s Challenge Technic’s customer service that they stay up-to-date with the lat-
airlines to date. We take care of any sets it apart from its peers. A dedicated est industry standards and regulations
maintenance which is carried out before contact person is available 24/7 to to ensure they continue to provide the
flight to ensure that the aircraft is fit for coordinate issues, facilitate communica- highest quality services?
the intended flight. tion, and keep customers updated on A- Challenge Technic uses a variety of
the maintenance status of their aircraft. platforms to stay active in networking
This includes the following: with other companies, vendors, and
• Weekly Check, Daily Check, ETOPS, Q- Please brief our readers about some industry regulators to keep up with
and Transit Checks. of the innovative technologies or tech- industry developments and ensure
• Defect rectification. niques that Challenge Technic is using standards are met. New technologies
• Trouble shooting and repairs of worn, to improve its maintenance services? and methods are also actively monitored
defective, or damaged parts or compo- A- At Challenge Technic, we continu- to optimize service levels. Additionally,
nents. ally train our technicians in order to our quality department actively keeps
• A-Checks improve our services and to always be abreast of all regulatory developments
• Various work packages. at the forefront of technological innova- and informs the company of any changes
• Engine change services tion by constantly improving our list of that affect it.
• AOG support 24/7/365 tools. We are introducing new tech-
• Parts storage and associated logistics nologies in order to better control the Q- What are some of the biggest chal-
support maintenance work. We have recently lenges facing the aviation industry
adopted the AMOS system which gives in terms of maintenance and how is
us an overview of what is happening Challenge Technic addressing these
with the aircraft, including finances, challenges
parts flow, maintenance planning, A- External factors are the most difficult
etc. to manage in the aviation sector, where
fears of war and recession affect the
Q- How does Challenge markets. Challenge Technic responds
Group ensure that its to these fears by ensuring that our
AOG shipments are customers receive the best services
handled with the available in the industry. We strive to
utmost care and at- have experienced and well-trained
tention to detail? maintenance personnel, as well as high
A- In AOG situations, quality tools and equipment, to mini-
the speed of obtain- mize customer downtime.
ing the correct parts
needed to minimize Q- How does Challenge Technic priori-
aircraft downtime is tize safety in its maintenance services,
essential in aviation. and what measures are taken to miti-
Challenge Technic has gate risks?
detailed procedures that A- As a member of the aviation industry,
our personnel follow Challenge Technic is closely monitored
for safety by the civil aviation authori-
ties. Our safety policy is of the utmost
importance to us, as it is to the Chal-
lenge Group in general. Our safety
Erlingur Petur ULFARSSON, department actively encourages all staff
CEO of Challenge Technic / to report any safety-related incident, no
Accountable Manager matter how small. The company’s se-
curity policy is clearly defined, actively
updated and regularly discussed with all
employees. At the same time, Challenge
Technic mitigates risk through a constant
flow of safety reminders to all staff.

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