Page 23 - mro-business-today-01-07-2024

SPECIAL STORY

of this hands-on approach. So much empathy and greater bond with the
so, in fact, that recently they spent a students, however. It also allows train-
day in the sorting area and ramp at ers to further their knowledge of how
Arlanda airport. During their day on ground operations are managed in the
the ground, they assisted staff in daily field, something that Lina is quick to
operations such as push-back, loading acknowledge: “We need to be able to
and unloading of baggage, delivery of adapt our training to the real needs of
baggage trolleys, stair operation and our students, and that’s not possible if
ramp supervision. we have no experience of how things
Lina Nilsson, Corporate Training Coor- play out on a day-to-day basis. In this
dinator Passenger Services at Aviator, way, this was an invaluable information
who participated on the day, is keenly gathering exercise for us. ”
aware of the many benefits this ap- If the aviation industry is serious
proach lends to their ground staff train- about increasing the ground handling
ing. “Having our trainers experience the talent pool, it needs to be serious about
tasks that they are delivering courses training. After all, a much-quoted study
on gives them a far greater understand- conducted by the Pew Research Center
ing of the kinds of challenges that their in the US found that 87% of all respon-
students face day in and day out. We dents said that they thought continu-
are training our students to be leaders ous training was central to their career
in this very complex and sometimes development. To build the bonds that
stressful field, so it’s imperative that we motivate the right kind of talent to not
feel some of that strain for ourselves.” only join, but grow in the field, requires
The benefits are not merely limited trainers to put themselves in their stu-
to the trainers developing a sense of dents’ shoes, and in their workplaces

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