Veryon has signed a five-year contract with Rolls-Royce Deutschland for the Veryon Guided Troubleshooting product with Initial Symptom Profiles, web and mobile versions, covering various engine models.
Veryon, a leading provider of information services and software solutions for the aviation industry, has signed a five-year contract with Rolls-Royce Deutschland, a prominent engine supplier in Business Aviation, for the Veryon Guided Troubleshooting product. Veryon Guided Troubleshooting is a cloud-based, interactive, and collaborative aircraft troubleshooting tool designed to monitor, maintain, and facilitate collaboration on all unscheduled maintenance.
The platform uses a smart diagnostic reasoning engine to optimize the aviation troubleshooting process continually. By integrating mechanic field experience into the troubleshooting engine, Veryon’s solution aims to improve first-time fix rates, reduce time spent on unscheduled maintenance, and expedite the return of aircraft to service.
The comprehensive fault isolation solution, trusted by manufacturers, airlines, and the military globally, is already used by Dassault, Gulfstream, and Rolls-Royce. Veryon’s platform has proven to accelerate return-to-service, achieving a 50% reduction in troubleshooting time and a 90% success rate in first-time fixes.
The five-year contract with Rolls-Royce includes Guided Troubleshooting with Initial Symptom Profiles, web and mobile versions, covering various engine models, including BR710 for the Gulfstream G550, BR725 for the Gulfstream G650/G650ER, Pearl 700 for the Gulfstream G700/G800, and Pearl 10X for the Dassault Falcon 10X. The agreement expands the existing data exchange partnership between Rolls-Royce and Veryon.
“We’re honored that Rolls-Royce has entrusted us with such an important part of how they support their global customers,” said Norman Happ, Chief Executive Officer, Veryon. “Our technology platform is ideal for customers like Rolls-Royce to accelerate return-to-service through our AI-powered continuous learning troubleshooting process. The platform is proven to support partners in reducing troubleshooting time by 50 percent and achieving a remarkable 90 percent success rate in first-time fixes,” he further added.
In addition to troubleshooting, Veryon Guided Troubleshooting provides just-in-time training with customizable documentation, videos, and pictures, ensuring technicians can troubleshoot unfamiliar equipment and symptoms efficiently. The platform offers quick and immediate access to key information through both web and mobile applications.
“Rolls-Royce is excited to expand its relationship with Veryon,” said Fraser Scott, Vice President of Business and Capability, Rolls-Royce. “Our goal is to provide an excellent customer experience, and Veryon Guided Troubleshooting will help to enhance this by further reducing aircraft return-to-service times and increasing aircraft availability. The new capability will also enable us to capture our tacit knowledge, learn what works best, and adapt our guidance to benefit all customers,” he further added.
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With a global network of over 75,000 aircraft maintenance professionals and more than 7,600 customers in nearly 150 countries, Veryon aims to help aviation teams, MROs, airlines, and OEMs increase aircraft uptime by addressing challenges like unscheduled repairs, part availability, and excessive paperwork.
Question- What is Veryon Guided Troubleshooting?
Answers- Cloud-based tool.
Question- Benefit of Veryon Guided Troubleshooting in aviation?
Answers- Improved efficiency.
Question- Engine models covered in the Rolls-Royce contract?
Answers- BR710, BR725, Pearl 700, Pearl 10X.
Question- How has Veryon supported Rolls-Royce?
Answers- Faster troubleshooting.
