Challenge Technic is a subsidiary of Challenge Group, specializing in expert maintenance services for more than 35 airlines globally. The company offers a comprehensive range of maintenance services that include daily and weekly checks, defect rectification, engine change services, and AOG support, among others. Moreover, Challenge Technic’s innovative approach to using new technologies has allowed it to stay at the forefront of its industry while providing exceptional customer service.
One of the most significant challenges facing the aviation industry is the management of external factors such as war and recession that could potentially affect market demand. However, Challenge Technic addresses these challenges by ensuring that its customers receive the best services possible, including experienced and well-trained maintenance personnel, high-quality tools, and equipment to minimize customer downtime. Furthermore, Challenge Technic prioritizes safety in its maintenance services and has a robust safety policy in place that actively encourages all staff to report any safety-related incident, no matter how small. More about the company’s challenges and future plans from Erlingur Petur ULFARSSON, CEO of Challenge Technic / Accountable Manager, in an exclusive conversation with MRO Business Today. Read On………
Q – Can you explain about the various types of services that Challenge Technic offers to its clients?
Ans – Challenge Technic is Challenge Group’s expert maintenance subsidiary, servicing more than 35 of the world’s airlines to date. We take care of any maintenance which is carried out before flight to ensure that the aircraft is fit for the intended flight.
This includes the following:
- Weekly Check, Daily Check, ETOPS, and Transit Checks.
- Defect rectification.
- Trouble shooting and repairs of worn, defective, or damaged parts or components.
- A-Checks
- Various work packages.
- Engine change services
- AOG support 24/7/365
- Parts storage and associated logistics support
- Flying Spanner services
- Borescope Inspection
- Aircraft field representative support services
Challenge Technic’s customer service sets it apart from its peers. A dedicated contact person is available 24/7 to coordinate issues, facilitate communication, and keep customers updated on the maintenance status of their aircraft.
Q – Please brief our readers about some of the innovative technologies or techniques that Challenge Technic is using to improve its maintenance services?
Ans – At Challenge Technic, we continually train our technicians in order to improve our services and to always be at the forefront of technological innovation by constantly improving our list of tools. We are introducing new technologies in order to better control the maintenance work. We have recently adopted the AMOS system which gives us an overview of what is happening with the aircraft, including finances, parts flow, maintenance planning, etc.
Q – How does Challenge Group ensure that its AOG shipments are handled with the utmost care and attention to detail?
Ans – In AOG situations, the speed of obtaining the correct parts needed to minimize aircraft downtime is essential in aviation. Challenge Technic has detailed procedures that our personnel follow carefully when shipping and receiving parts, which ensures the high quality of our services.
Q – How does Challenge Technic ensure that they stay up-to-date with the latest industry standards and regulations to ensure they continue to provide the highest quality services?
Ans – Challenge Technic uses a variety of platforms to stay active in networking with other companies, vendors, and industry regulators to keep up with industry developments and ensure standards are met. New technologies and methods are also actively monitored to optimize service levels. Additionally, our quality department actively keeps abreast of all regulatory developments and informs the company of any changes that affect it.
Q – What are some of the biggest challenges facing the aviation industry in terms of maintenance and how is Challenge Technic addressing these challenges
Ans – External factors are the most difficult to manage in the aviation sector, where fears of war and recession affect the markets. Challenge Technic responds to these fears by ensuring that our customers receive the best services available in the industry. We strive to have experienced and well-trained maintenance personnel, as well as high quality tools and equipment, to minimize customer downtime.
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Q – How does Challenge Technic prioritize safety in its maintenance services, and what measures are taken to mitigate risks?
Ans – As a member of the aviation industry, Challenge Technic is closely monitored for safety by the civil aviation authorities. Our safety policy is of the utmost importance to us, as it is to the Challenge Group in general. Our safety department actively encourages all staff to report any safety-related incident, no matter how small. The company’s security policy is clearly defined, actively updated and regularly discussed with all employees. At the same time, Challenge Technic mitigates risk through a constant flow of safety reminders to all staff.
