21 May 2020: As the world gears to battle COVID-19, airlines and airports have their hands full to scrub, clean and sanitize each and every touch point and surface for a safe and hygienic air travel for passengers. Over the past couple of months, many airlines have redefined the rules and standards of cleaning and sanitizing. The Delta Airlines have completely transformed the industry cleaning standards calling it the Delta way of cleaning.
Describing the passion and dedication of Delta staff, Bill Lentsch, Delta’s Chief Customer Experience Officer said, “As more and more people get ready to travel again, they can be confident the measures we are taking across the journey will help protect their safety.”
In response to the social distancing measures Delta has blocked the middle seat and capped the seating at 50 per cent in First Class and 60 per cent in other cabins. Apart from this other measures like sanitizing the aircraft, use of HEPA filters, back to front boarding, compulsion on wearing of face masks are prima fascia regulations put in place by Delta.
Over the past two months, Delta has transformed the industry standard of cleaning completely, while offering customers more space across the travel journey in the wake of the global pandemic because nothing is more important than the health and safety of employees and customers.
Delta is also offering an extra-level of protection at five distinct travel segments – check-in, security, boarding, on board and seat. In coordination with CDC and WHO, Delta has formulated efficient cleaning process for the safety of employees and customers. The Delta Flight Products subsidiary have designed and manufactured custom plexiglass safety barrier especially for airport check-in lobbies, departure gates and Delta Sky Club counters. About 150 such barriers are prepared at Delta’s Atlanta Hub every day. Apart from this, Delta Flight Products are also manufacturing face shields and are producing military transport pod for the US Air Force with Delta TechOps.
“This is yet another testament to Delta’s nimbleness, ingenuity and our relentless commitment to keeping our people and our customers safe in our airports as we all manage the impact of the on-going pandemic,” said Eric Phillips, Delta’s Senior Vice President – Airport Customer Service and Cargo. “We appreciate the agility of our Delta Flight Products colleagues to so quickly and expertly produce these safety barriers, which will add another level of safety as our customers check-in, visit a Delta Sky Club and board their flight.”
Under the Project Delta Clean, about 300 employee volunteers from the company come together to deep clean 21 aircraft. This program was created to supplement Delta’s on-going enhanced cleaning measures to ensure that the aircraft are in pristine condition. Watch the video for the complete cleaning process.
“This is an incredible example of the Delta Spirit,” said Eric Phillips, Delta’s Senior Vice President – Airport Customer Service and Cargo. “Seeing people from across the company come together to clean our aircraft is an embodiment of who we are and what the Delta Spirit really means.”
“We put out the registration for this event, and within an hour we had over 300 people sign up to come take part in this,” said Charisse Evans, Vice President of Customer Experience Integration. “They’re doing it all in the name of Delta; they’re doing it to support their peers. They’re doing it to make sure our customers know that we have their backs, and we are going to be clean and ready for them when it’s time to fly.“
“This is what we do. This is our culture,” said Nicole J. of Reservation Sales and Customer Care, Atlanta. “We step up when needed, and it’s all about our customers. We want them to come back, we want them to be comfortable and we want them to know that we took every measure to make sure they are safe, and our employees are safe.”
Looking at all the above steps and measures, Delta is commented to ensure safety and hygiene of customers and employees during COVID-19 pandemic.
