Sikorsky, a Lockheed Martin Company is planning to expand its S-92® and S-76™ helicopter support services in the Asia-Pacific region. Thai Aviation Services is scheduled to become the first Sikorsky Customer Support Centre in Thailand by the end of 2017. The announcement was made at the inaugural 2017 Rotorcraft Asia show.
“This decision further exemplifies Sikorsky’s commitment to the Asia-Pacific region and to our continued focus on customer support excellence,” said Christophe Nurit, Sikorsky’s regional sales executive, Asia. “As the preferred service center in Thailand, Thai Aviation Services will provide a critical role in offering the highest level of support for Sikorsky helicopters in a strategically important region.”
“Thai Aviation Services has a long-standing partnership with Sikorsky over the past 25 years. We look forward to expanding this partnership through the designation as a Customer Support Center and putting our extensive experience operating Sikorsky aircraft to use for the benefit of supporting all Sikorsky aircraft operating in the Asia Pacific region,” said Craig Havas, Thai Aviation Services deputy managing director – Operations, and S-92 Chief Pilot.
Customer Support Centres enable quick access to Sikorsky logistics and spare parts inventory for operators while providing advanced service capabilities. This support center will represent Sikorsky’s seventh in the Asia-Pacific region and add to the growing network of 20 Sikorsky support centres world-wide.
Apart from the authorised support centres, Sikorsky’s customer support organisation maintains four forward stocking locations in S-92 and S-76 fleet-concentrated regions and fields more than 100 customer service representatives, all connected through Sikorsky’s state-of-the-art Customer Care Center in Trumbull, Connecticut.
Sikorsky and Thai Aviation Services have collaborated for more than 25 years. Thai Aviation Services operates only Sikorsky helicopters and lately added five S-76D™ medium lift and two S-92 heavy lift aircraft to its existing fleet of commercial helicopters.
