In this new role, Russ Haugen with Shane Heier will coordinate efforts to meet all customer AOG needs, ensuring seamless communications and service across all disciplines.
Duncan Aviation has appointed long-time team member Russ Haugen as the Manager of the company’s MRO (Maintenance, Repair, and Overhaul) Airframe RRTs (Rapid Response Teams). Haugen has extensive leadership and technical expertise, across multiple production shops in Lincoln, notably in Avionics Installation and Engine Line operations, advancing to a Team Leader position.
Since commencing employment with Duncan Aviation in 1992. Transitioning to Customer Service in 2007, he undertook roles as a Project Manager, Team Leader, and Assistant Manager. By 2018, Haugen relocated to Provo to take on the responsibilities of Customer Service Manager.
These teams are based out of Duncan Aviation’s MRO facilities in Battle Creek, Michigan; Lincoln, Nebraska; and Provo, Utah; and specialize in mobile response for airframe and engine AOG (Aircraft on Ground) and inspection services.
Haugen says his role is made easier because of the expertise and dedication of the MRO teams, who handle an average of 20 AOG requests and service 10-12 aircraft each week.
Doug Alleman, Vice President of Engine Operations, said, “Russ’s proven leadership in other areas will make him a success as the MRO RRT Manager, His talent for decisive action and his focus on customer service will instill continuity across our Rapid Response network.”
Duncan Aviation has established a prominent presence in the aviation sector for over thirty years, offering on-location services via its Satellite locations since 1985. In 2000, the company further solidified its dedication to Aircraft on Ground (AOG) situations by introducing its Engine Rapid Response Teams.
Russ Haugen as the Manager of the Duncan Aviation MRO, said, “My job will be to ensure they continue to have the right resources and tools available to respond to any airframe or engine event,I will also continue to build upon the great foundation and grow our capabilities to meet customer needs in the future.”
In his new position, Haugen works in close collaboration with Shane Heier, Manager of Duncan Aviation’s Engine Aircraft on Ground (AOG) Rapid Response Team (RRT). Their joint efforts focus on effectively addressing customer AOG requirements, emphasizing clear communication and comprehensive service delivery across all operational domains.
Hane Heier, Manager, Duncan Aviation’s Engine AOG RRT, “The future of Duncan Aviation’s Rapid Response Teams will be one of unity among disciplines, It doesn’t matter what our customers’ needs are. When we get the call, we will respond accordingly.”
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Although the primary focus of these teams is on airframe and engine work, if a customer has avionics needs, they will coordinate with the nearest Duncan Aviation Satellite shop for avionics assistance and help the customer get the issue fixed.
