The Qatar Airways application provides real-time insights into flight information, customer details, and service information enabling Cabin Crew to access passengers’ profiles, including privilege club members and oneworld members.
Qatar Airways has introduced an in-house application to empower its Cabin Crew to deliver personalized experiences to passengers. In its initial phase, the application provides real-time insights into flight information, customer details, and service information. This enables Cabin Crew to access passengers’ profiles, including privilege club members and oneworld members, along with special service requests and preferences, enhancing the personalized journey with the airline. The application also provides Cabin Crew with access to up-to-date digital training materials.
As part of the digital transformation, Qatar Airways plans to provide more than 15,000 mobile devices to Cabin Crew in the coming months of 2024. The roll-out will be completed in multiple stages, with plans to expand the project’s scope to Hamad International Airport and overseas airports and lounges. The goal is to integrate passengers’ unique itineraries and requirements across all touchpoints.
Engr Badr Mohammed Al Meer, Chief Executive Officer, Qatar Airways Group said,“We, at Qatar Airways, are incredibly excited to introduce a new phase in the airline’s digital transformation, especially one that will enhance our world-class onboard experience. As leaders in industry innovation and digital adoption, Qatar Airways excels in identifying and responding to emerging trends for the comfort and convenience of our passengers and this project is a defining step towards a more connected and insightful interaction between our customers and staff.”
The move towards digital solutions not only streamlines processes but also aligns with Qatar Airways’ commitment to sustainability by reducing paper waste and embracing more environmentally friendly ways of working. This digital transformation aligns with the broader trend in the aviation industry to leverage technology for improved customer experiences and operational efficiency.
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Qatar Airways has been actively pursuing digital transformation initiatives, as seen in its collaboration with Google Cloud to explore data analytics and artificial intelligence solutions. These efforts reflect the airline’s commitment to staying at the forefront of industry advancements and providing passengers with innovative and seamless travel experiences.
