5 December 2020: In a recent research done by S7 airlines and Moscow Domodedovo airport to gauge the passenger preference of using digital check-in, it was found that over 60 per cent of passengers’ preferred online check-in. The study was done on the passengers that checked in on S7 airline flights at Domodedovo Airport. This study clearly shows how the COVID-19 pandemic has influenced the digital passenger service, paying particular attention to contactless check-in and pre-boarding identification procedures.
Svetlana Kulyukina, Passenger Experience Department Director at S7 Group said, “This year electronic services have gained extra perks, both saving time and reducing contacts. S7 Airlines mobile app helps passengers to prepare for an upcoming flight by choosing a seat, checking-in, receiving a boarding pass. At Domodedovo, passengers do not have to print anything as they can simply use their phone to go through the gates. We are delighted to see a rising number of passengers acting in this manner.”
“The COVID-19 pandemic might lead to rising demand for digital pre-departure services at the airport. It saves time, reduces social contacts and matches the requirements for passenger experience, generated by the pandemic”, said Igor Borisov, Director at Moscow Domodedovo Airport.
Moreover, one out of five travellers used electronic boarding passes. The technology allows passengers to enter a pre-departure screening zone in the departure area or board a flight. Travellers to Sochi were the most active users of the mentioned technologies, with over 40 per cent of passengers resorting to digital services.
