Susan Pfingstler in her new role as the Vice President of JetBlue University will be responsible for overseeing the carrier’s renowned training programs and facilities.
JetBlue, a leading airline based in the United States, has appointed Susan Pfingstler as the new Vice President of JetBlue University. In her new role, Susan Pfingstler will be responsible for overseeing the carrier’s renowned training programs and facilities, which have played a pivotal role in the development and success of JetBlue’s crewmembers. She will report directly to Warren Christie, who is JetBlue’s Head of Safety, Security, Fleet Operations, and JetBlue University.
JetBlue University operates from multiple locations, including Orlando, New York, and Salt Lake City, and offers comprehensive training to various crewmembers, including those in airports, customer support (reservations), flight operations, inflight services, system operations, and technical operations (maintenance). Additionally, JetBlue University provides pilot training services to other airlines globally, making it a reputable and trusted resource within the aviation industry.
Warren Christie, head of safety, security and fleet operations, JetBlue said, “The journey of every JetBlue crewmember begins at JetBlue University – it’s a vital touchpoint that continues throughout their careers. Susan’s vast industry knowledge and leadership experience will be a great asset as we continue to equip crewmembers with the knowledge and skills to succeed in their roles.”
With Susan Pfingstler’s extensive knowledge and leadership experience in the aviation sector, she is expected to be a valuable asset in empowering crewmembers with the necessary knowledge and skills to excel in their respective roles.
Susan Pfingstler brings a wealth of experience to her new position at JetBlue, having previously served as the Managing Director of Network Operations and Air Traffic Control Strategy at United Airlines. Her background also includes roles with the Federal Aviation Administration, the International Air Transport Association, and the Port Authority of New York & New Jersey. In the early stages of her career, Pfingstler worked as a pilot in both the corporate and Part 121 airline sectors in New York City.
“It’s an honor to be joining the world-class team responsible for implementing JetBlue’s innovative learning programs.” said Susan Pfingstler, Vice President, JetBlue University. “I look forward to supporting our crewmembers as the airline continues to grow,” she further added.
Susan Pfingstler holds a bachelor’s degree in professional aeronautics from Embry-Riddle Aeronautical University. She is also actively involved in the aviation community as a Board Member of NASA’s Advisory Council Aeronautics Committee and a Fellow of the Royal Aeronautical Society.
Read More Stories…Adapting to the Future: Lufthansa Technik’s Cutting-Edge Approach to Aviation Maintenance in Asia
With Susan Pfingstler’s leadership and expertise, JetBlue aims to continue its tradition of excellence in crewmember training, ensuring that its workforce is well-prepared to meet the evolving needs of the aviation industry. As the airline continues to grow, JetBlue University will play a crucial role in equipping crewmembers with the necessary skills and knowledge to provide outstanding service and maintain the airline’s reputation as a customer-focused and forward-thinking carrier.
