As a technology partner, IBS Software will deliver cutting-edge capabilities in passenger service systems (PSS) designed to optimize the entire passenger and retail experience.
The Jalan-Kalrock Consortium has selected leading SaaS solutions provider, IBS Software to power Passenger Service, Booking, and Loyalty Systems for Jet Airways relaunch. This selection will provide a range of technology platforms for Jet Airways to be relaunched in the market as a people-focused airline for the digital age. Jet Airways is set to relaunch commercial operations in September 2022.
As a technology partner, IBS Software will deliver cutting-edge capabilities in passenger service systems (PSS) encompassing bookings, inventory and revenue management, departure control system, loyalty management, as well as the latest generation website and mobile app, designed to optimize the entire passenger and retail experience.
“Jet Airways is coming back determined to take technology, services, and customer experience to a new level. Technology with a human touch is at the heart of everything we want to achieve, starting with getting the basics right by addressing recurring pain-points in the customer journey, both online and at the airports, while also addressing the pain-points commonly faced by airline staff”, said Sanjiv Kapoor, Chief Executive Officer for Jet Airways. “In IBS Software we found an ideal partner with the experience and expertise required to deliver the technology platforms and collaboration that will help us deliver on our promise to bring back an even better Jet Airways to those eagerly awaiting its relaunch, as we enter an exciting new era for the airline.” he added.
Jet Airways was launched in the year 1993 and grew to become synonymous with premium air travel for discerning travelers in India. Before it suspended operations in April 2019, Jet Airways flew to over 65 destinations in India and across the world with 124 narrow-body and wide-body aircraft.
Anand Krishnan, CEO, IBS Software said, “Jet Airways is one of India’s most-loved airlines and it is an absolute privilege to play a part in its highly anticipated relaunch. Air passengers in India will not only regain a hugely popular brand, they will also benefit from Jet Airways’ vision to use cutting-edge technology to become a people-focused, customer-first airline updated for the digital age. Jet Airways is committed to putting technology at the heart of its entire operations, and we’re thrilled to partner with their visionary team to continue to change the face of the airline experience in India and beyond.”
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According to the airlines, Jet Airways in its new avatar will be India’s most people-focused and customer-friendly airline, updated for the Digital Age. It will be a ‘smart’ full-service carrier with a two-class cabin configuration, including a business class cabin designed to global standards and an evolved new-generation economy class that offers today‘s customers what they value most.
