Join us in the intriguing conversation as we delve into the Continental Carriers’s rich history, comprehensive service offerings, and strategic initiatives in the air freight and aviation logistics sectors. With a presence in over 60 countries and a robust network of specialists, Continental Carriers has established itself as a leading player, providing innovative and time-critical solutions to a diverse clientele. From leveraging cutting-edge technology to ensuring seamless operations, Maahrotra provides insights into how Continental Carriers consistently delivers excellence in service quality and customer satisfaction. More on that in this exclusive Interview with Anuraag Maahrotra, Vice President – Aerospace at Continental Carriers. READ ON… more in this exclusive
Interview with Anuraag Maahrotra, Vice President – Aerospace at Continental Carriers.
- Can you provide a brief overview of Continental Carriers and its history in the air freight industry?
Ans:- Continental has a rich history and heritage in providing International Air/Ocean Export and Import services to customers and agents across the world. Our teams of dedicated Air /Ocean/ Customs professionals realize the time critical nature of goods moving through this channel and focus highly on providing the best level of service to all its customers. The Company has in its fold, over 295 highly skilled and experienced professionals including ground operations staff, documentation, customs clearance and logistics professionals operating out of 20+ location in India and 64 offices globally.
- What are the primary air freight services offered by Continental Carriers, and how do they cater to different customer needs?
Ans:- We offer cost effective, time definite, and reliable services. Having access to sophisticated and easy to use web-based shipment trackers that provide us real-time updated status of shipments anytime and anywhere across the globe. Online connectivity with airlines and Airport authorities ensures faster communications, bookings and upliftment of shipments.
- How does your long-standing relationship with major airline carriers benefit your customers?
Ans:- As one of the oldest IATA our long standing relationship with all major airline carriers enables us to offer direct and ‘consolidation’ services, for various destinations with confirmed space allocation at the most competitive rates.
- What role does your web-based shipment-tracking system play in enhancing customer satisfaction?
Ans:- One of the most critical to quality parameters is effective solution with transparent approach on cargo handling, Our web based easy to function interface enables customers to keep a track of their shipments , however a dedicated AOG desk team which operates in rotation of 24*7 also send regular updates such our customers are as updated as us on their cargo status.
- How does the EDI interface enhance your operations with airlines and airport authorities?
Ans:- Our Interface exchanges real time information with various carriers/ liners and keep tracking updated for our customers to check, this enables us and our customers to effectively manage their assembly line and or their line checks as we understand work in partnership with our customers over their deadline.
- How does Continental Carriers tailor its services specifically for the aviation industry?
Ans:- With above 758+ commercial airplanes in service as on early 2024 and with this number ever increasing, the service life of an aircraft depends upon one goal: Flying. In an industry where downtime and losses are measured in hours, sometimes every minute counts, we know that. Thus, we have focused our entire range of Aviation Services for precisely these moments. Our Aviation Services expertise is a result of the following:
- A network of specialists, with a presence in over 64 countries and a strong workforce trained and sensitized with the requirements specific to Aviation sector including 24/ 7 availability.
- A network of platforms in key areas such as China, Hong Kong, Singapore, Japan, Australia, UAE, UK, France, Germany, and USA where most of the manufacturers and OEMs are located, and complying fully with aeronautics industry standards, our facilities are perfectly suited to the storage and handling of large volumes and for value-added operations such as packaging, DG certifications, scanning, sorting etc.
- Dedicated 24*7 desk operating out of DEL, HYD, BLR and BOM we cater and service global and local requirements of our prestigious customers.
- We provide special equipment to our customers whenever desired and ensure all customs procedures and documentation works are completed. Our services also include cargo lashing, chocking, loading, etc. We are well-versed with open top, flat rack and other special equipment movements involved in project movements. Our team of experienced multimodal operators and engineers are extremely ‘hands-on,’ with their approach and understand the delicate, yet high value nature of goods that are transported through this mode.
- With a presence in over 60 countries, how does Continental Carriers ensure consistent service quality across different regions?
Ans:- Continental Carriers Pvt Ltd is the one of the founding members of Aviation Logistics Network, Since 2006 the Aviation Logistics Network is an independent association of international logistics service providers, all of which specialize in the transportation of time-critical freight for the Aerospace Industry. Apart from combining their resources and skills, the co-operation within this global organization primarily focuses on the flow of communication and direct action during exceptional logistics cases.
With currently about 350+ stations around the world, our network structure provides a high degree of localized decision-making skills, when attending to and monitoring individual freight solutions, so your time-critical deliveries arrive quickly and smoothly
With a common aim and understanding across the 60+ geographies we all speak the Aviation language thus our offerings which could be export from India or import into India or even a third country movement is standardized with the common notion of Cost Effective, timely and Secure execution of Aviation natured cargo.
- Who are some of the notable clients and partners that Continental Carriers works with in the aviation industry?
Ans:- With almost 15 years of experience in Aviation services we and our partners globally have provided innovative solutions. We provide dedicated and integrated solutions to rationalize logistic support requirements and optimize cost-effectiveness to:
- Aircraft manufactures
- Government, Defense and Space Research contractors
- Multiple top airlines and operators in the world
- Almost all the major OEMs
- Fastest growing Engine MRO companies
- A large number of Parts Distributors
- What are the future plans for Continental Carriers in terms of expanding services and geographical reach?
Ans:- We resonate with Go with Local and such we are heavily focused on developing and expanding our Reach in India. With our partner reach programme we have presence across the globe and such our aim is to expand in India and neighboring countries.
