10 August 2020: Duncan Aviation’s Rapid Response Team (RRT) recently responded to calls for help from operators of six aircraft that were AOG. The team in Battle Creek, Michigan, responded to one of the calls and the team in Provo, Utah, responded to three other calls. The Duncan Aviation team received a call Mid-July with a PBIT Time Expired CAS” message and a “FLT CTRL NO DISPATCH CAS” issues on an Embraer Legacy 500 leaving it AOG at Omaha, Nebraska.
Duncan Aviation’s Assistant Manager of the Lincoln, Nebraska, Maintenance, Repair, Overhaul (MRO) RRT Tyler Spurling sent Airframe RRT Tech Donovan Mosher and Embraer Tech Rep Brad Kluthe to attend to the Embraer.
“We don’t see many faults with Embraer Legacy 500s, so I look at these as opportunities to learn something, as well as a way to be there for our customers,” said Kluthe.
The Duncan Aviation techs were able to isolate and fix the faults in a matter of hours. In the meantime, the aircraft also had an “ENG FAIL” and an “ENG SHORT TERM DISPATCH” CAS message. Engine Line Lead Tech Rustin McCullough and Airframe Tech Rep Frank Logsdon joined the team in Omaha and identified the faulty component as RH Engine Electronic Control Unit (ECU) Channel B. The team performed the necessary engine runs and returned the aircraft to service.
Spurling said, “AOG calls are not unusual. Although flights have fallen off a bit because of the pandemic, in the last week, the Rapid Response Team out of Lincoln has responded to calls for help from operators of six aircraft that were AOG. The week before we helped this Embraer customer, our RRT teams from our three main facilities in Battle Creek, Lincoln, and Provo, had travelled 6,612 miles to help customers with their AOG aircraft.”
Duncan Aviation has an additional 14 RRT launch teams ready to serve customers wherever they are needed.
