26 November 2020: Delta has tied up with Hartsfield–Jackson Atlanta International Airport and the Transportation Security Administration (TSA) for faster and hassle-free domestic travel from Atlanta. The computed tomography-automated screening lane (CT-ASL) system will be set up at Atlanta’s domestic terminal south security checkpoint. This terminal will be the first in the US to be using this technology, making the world’s busiest airport more efficient.
Eric Phillips, Delta’s Senior Vice President, Airport Customer Service said, “”Our partnership with TSA and the Atlanta airport allows us to improve the security experience by making it faster and more seamless, which is something we know is important to our customers. This enhancement in our largest hub market will help reduce stress, minimize airport touch points and improve the overall experience for Atlanta travellers for years to come.”
The new lanes allow travellers to keep electronics and approved liquids in their carry-on bags and are being installed throughout the remainder of the year to help people move through Atlanta’s south checkpoint more seamlessly and with fewer touch points.
Eric Beane, TSA’s Interim Federal Security Director, “The safety and security of travellers is the No. 1 priority of TSA, and our partnership with Delta and ATL is critical in helping develop innovative security enhancements to improve the travel experience,”
In recent tests, Delta teams have seen customers move through security nearly 20 per cent faster using this technology.
The new systems also help minimize touch points and reduce crowding for safer travel protocols that have become especially important during the COVID-19 pandemic. More than 70 per cent of Delta’s customers have cited the TSA checkpoint as one of the most important parts of their journey to remain clean and sanitized.
In addition to industry-leading CT scanners with improved X-ray technology for enhanced detection, the new lanes feature fully automated bin returns and dual tray loads. That means travellers can push bins onto the belt as soon as they are ready and do not need to stack their bins after passing through security. And customers won’t have to worry about items left behind the bins are scanned before they’re stacked to make sure personal belongings aren’t forgotten.
Plus, customers at these checkpoints will no longer have to remove electronics or liquids for scanning, further reducing the risk of lost personal items.
“It is a great honour for Hartsfield–Jackson Atlanta International Airport to house the first fully CT-ASL security checkpoint in our south terminal,” said John Selden, General Manager at Hartsfield-Jackson Atlanta International Airport. “As a world-class airport, we are continuously seeking ways to enhance the customer travel experience. We look forward to partnering with Delta and TSA to provide passengers with a more seamless security process.”
This update builds on Delta’s already robust on board cleanliness efforts as part of the Delta CareStandard from blocking middle seats into March 2021 to changing high-grade HEPA air filters twice as often as recommended. Delta continues to lead the industry with innovations that make the travel journey easier and more touch less. Delta is also conducting a walking speed security test with employees as the airline continues to innovate for the future of travel.
