The move enables operators of all in-service Bombardier Challenger and Global aircraft to install the innovative Smart Link Plus aircraft health management system on their business jets.
Bombardier, a global leader in aviation, has announced significant advancements in its Smart Link Plus connected aircraft system. The company has secured critical approvals from regulatory authorities including Transport Canada (TC), the European Union Aviation Safety Agency (EASA), and the Federal Aviation Administration (FAA) for nearly its entire fleet of Challenger and Global aircraft. This move enables operators of all in-service Challenger and Global aircraft to install the innovative Smart Link Plus aircraft health management system on their business jets.
Smart Link Plus is an advanced health monitoring system that collects critical aircraft data, enabling flight and maintenance crews to prioritize and troubleshoot in-flight alerts proactively, thereby increasing an aircraft’s operational efficiency. With access to detailed maintenance data in real-time, operators can make concrete maintenance decisions quickly and efficiently, streamlining their operations.
The Smart Link Plus system was first introduced on the Bombardier flagship Global 7500 aircraft, and customers have benefited significantly from its advanced data-driven capabilities. A large majority of current Global 7500 aircraft customers have enrolled in the Smart Link Plus service, and Bombardier has been gradually expanding the program to offer retrofit options to its in-service fleet of Challenger and Global aircraft. The Smart Link Plus system will also be installed as a standard feature on all new Global 8000 aircraft.
Paul Sislian, Executive Vice President Aftermarket Services & Strategy, Bombardier said, “The Smart Link Plus system is fundamentally changing the way Bombardier supports its customers. With Smart Link Plus, customers can make concrete maintenance decisions in real-time – significantly enhancing the efficiency of their operations.”
With the Smart Link Plus system, ground crews can use the program’s remote parameter display to monitor an aircraft independently while in-flight, assisting in finding the root cause of potential issues. During flight, the system automatically sends ground crews takeoff, landing, and in-flight fault notifications together with contextual data, allowing the flight crew to focus on other tasks. Full flight data is automatically transmitted and accessible once the aircraft has landed, providing additional information required to troubleshoot more complex faults.
The aircraft data is displayed in an intuitive, user-friendly Bombardier application called the myMaintenance App and is available anytime, anywhere on any personal electronic device. Bombardier’s 24/7 Customer Response Centre (CRC) and dedicated team of experts and specialists can support troubleshooting efforts using the myMaintenance App and mobilize additional support as required.
Bombardier is working to finalize all regulatory approvals for operators of Challenger 604 and Global 5500 and Global 6500 aircraft, with approvals expected from late 2023 through early 2024. With the recent expansion of Bombardier’s worldwide Service Centre network, the introduction of several new products and services, and the latest developments in the Smart Link Plus system, Bombardier is committed to providing customers with the best service experience in the industry.
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Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. With a worldwide fleet of approximately 5,000 aircraft in service, Bombardier aircraft are trusted by multinational corporations, charter and fractional ownership providers, governments, and private individuals around the world. Bombardier aircraft are also widely used in government and military special-mission roles, leveraging Bombardier Defense’s proven expertise.
