Bombardier Business Aircraft’s five U.S.-based Service Centres received the 2016 Aviation Maintenance Technician (AMT) Diamond Award of Excellence. It is the industry’s highest recognition award for aircraft maintenance. The awards, sponsored by the U.S. Federal Aviation Administration (FAA) are a tribute to Bombardier’s dedication towards its customers by providing highly skilled maintenance technicians and field service personnel who receive broad training to deliver the best customer experience.
“We value our customers’ peace of mind, which is why we have invested tremendously in our customer support network, adding more Customer Response Trucks in the U.S., expanding our capabilities and hiring close to 200 additional highly skilled technicians and project managers across the network,” said Jean-Christophe Gallagher, vice president and general manager of Customer Experience, Bombardier Business Aircraft. “These awards confirm the strength of our network in providing our customers with an exceptional customer experience.”
Bombardier’s Service Centres have earned repeated Diamond Awards of Excellence for the last seven years. Hartford has earned 18 awards, Wichita has received 16 awards, Dallas has earned 15 awards, Fort Lauderdale has received nine uninterrupted awards and the Tucson facility has earned seven awards in a row. These awards are presented to organisations that provide their technicians with regulatory, airworthiness, and safety awareness training programmes within a given year.
