Air India with the new plan aims to draw out a blueprint to offer the absolute best in class customer service, MRO assistance, technology, product, reliability and hospitality.
India’s first and longest-running airline, Air India has unveiled its comprehensive transformation plan, to re-establish itself, and affirm its position as a world-class global airline with an “Indian heart”. Air India with the new plan aims to draw out a blueprint to offer the absolute best in class customer service, technology, the product, reliability, and in hospitality. The plan is fittingly titled “Vihaan.AI”, which in Sanskrit signifies the dawn of a new era, with transformational strategies for Air India over the next 5 years.
Air India Engineering Services Limited (AIESL) is the Maintenance, Repairs and Overhaul (MRO) subsidiary of Air India Limited. The company was established following Air India Limited’s decision to separate the engineering and ground handling services of Air India into two wholly-owned subsidiaries as part of its turnaround plan “AIESL” and Air India Transport Services Limited (AITSL). The subsidiary is treated as a separate profit centre and provides maintenance repair and overhaul (MRO) services for Air India and other carriers.
Air India Engineering Services has received certification approval from agencies around the globe like the DGCA (Director General of Civil Aviation) FAA (Federal Aviation Administration) EASA (European Aviation Safety Agency) ICAO (International Civil Aviation Organization) ISO-9001:2000 (Bureau of Indian Standards.
Campbell Wilson, MD, and CEO, Air India said, “This is the beginning of a historic transformation for Air India, and the dawn of a new era. We are laying the foundation for a brave new Air India, with a renewed sense of purpose and incredible momentum. Vihaan.AI is our transformation plan to make Air India the world-class airline it once was, and it deserves to be again. We are focussed on being recognized as a world-class airline serving global customers, with a proudly Indian heart.”
Air India, as part of Vihaan.AI, has put into place a detailed roadmap with clear milestones focusing on dramatically growing both the airline’s network and fleet. The airline plans on developing a completely revamped customer proposition, improving reliability and on-time performance, and taking a leadership position in technology, sustainability, and innovation, while aggressively investing in the best industry talent.
The Vihaan.AI plan was unveiled by Air India’s CEO, Mr. Campbell Wilson along with senior management members who are together driving this transformation, with the entire organization through Workplace, its virtual communication and engagement platform. Over the coming days and weeks, the management team will engage employees across regions, departments, and locations through a series of physical and hybrid sessions.
“The transformation has already started – a slew of initiatives in areas like refurbishing cabins, serviceable seats, in-flight entertainment systems are already underway. We are also adopting proactive maintenance and refining flight schedules to enhance on-time performance. Our fleet expansion will involve a combination of both narrow-bodied and wide-bodied aircraft to cater to varied network needs. The excitement and shared commitment to drive Vihaan.ai is palpable across the organization and stakeholders will recognize the changes as the new face of Air India emerges,” added Campbell Wilson, MD, and CEO, Air India.
Air India Engineering offers extensive MRO Services to Air India and other Jet Operators
- Line and Base Maintenance: Expertise in handling a wide variety of aircraft such as A320 family, A310, A330, B737NG, B747-400, B777, B787, ATR & CRJ at all major airports in India with state-of-the-art Centralized.
- Maintenance Control, which fully supports all activities of maintenance on a 24X7 basis Maintenance activity backed by a full-scale planning facility, strong material and logistics support.
- Hangar facilities at major metros like Mumbai, Delhi, Kolkata, Hyderabad, Chennai, and Thiruvananthapuram.
- Large Stocking Stores at each station.
Over the next 5 years, Air India aims to strive to increase its market share to at least 30% in the domestic market while significantly growing the international routes from the present market share. The plan is aimed at putting Air India on a path to sustained growth, profitability and market leadership.
