7 September 2020: Duncan Aviation recently unveiled a new Design Centre at its Battle Creek, Michigan, MRO facility. With 30 per cent more space, the designed centre is ready after months of renovation and a more efficient work area. The centre showcases a welcoming environment for the customers with large glass doors. At the centre there is a new conference room and a sample library full of cabinets and counter top space to show customers material samples. The space then extends to include separate work stations for individual designers.
“This new space is organized and efficient, and it better captures the professionalism of the Design Team,” says Andy Richards, Executive VP & COO of Duncan Aviation’s Battle Creek facility.
Now, multiple client presentations can occur simultaneously, without interruption, either in person or virtually. If in-person, the new conference room features a new big-screen TV so customers can view 3D renderings of the various ideas for their aircraft. The space also holds a table that seats 10 people, so Designers and Sales, Paint and Interior team members can meet comfortably with customers in a private area. Additionally, as the coronavirus pandemic continues, the 3D technology allows many of the teams to meet remotely with customers who prefer to make decisions from their own offices or homes.
“The new configuration also makes better use of space and storage. In the past, all of the functions of our space were put together; there was no separation among the library, conference table, storage areas, or designers’ desks,” says Lead Designer Emily Krawczak.
The Design Centre hadn’t changed substantially since the 1990s, when Duncan Aviation purchased the facility.
