9 July 2020: Marc Rivest is appointed as the General Manager of Bombardier in its award-winning service centre in Dallas. With an experience of over twenty year in Bombardier Aviation Customer Experience team Marc has honed his leadership experience by holding multiple operational roles in Canada, the United States and abroad, making him ideally suited to lead Bombardier’s world-class Service Centre in Dallas.
“I am extremely pleased to have Marc leading our Dallas Service Centre team and working to improve the efficiency and quality control of this important customer service facility,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Aviation. “Marc is keenly focused on his objectives of reducing aircraft turnaround time and increasing overall customer satisfaction, and I know he will work tirelessly to provide the best service experience for our customers.”
Marc has held a number of key customer-facing roles within Bombardier, including that of Customer Account Manager at the Laurent Beaudoin Completion Centre in Montreal; Manager, Pre owned Aircraft Maintenance in Dallas; and most recently, Manager, Field Service for Western North America and Latin America. He also holds a degree in Aircraft Maintenance, starting his aviation career as an aircraft mechanic, giving him a unique perspective in understanding the essential needs of Bombardier customers.
This key strategic appointment builds on Bombardier’s on-going commitment to providing customers with the best service experience in the business aviation industry.
With major Service centre expansion projects in Singapore, London and Florida, on-going enhancements to its product offerings, MRT teams, parts services and more, the Bombardier Customer Experience team continues to provide the support experience customers demand and deserve.
