Air India has appointed Jayaraj Shanmugam as the Head of Global Airport Operations who is set to assume his new role on April 15th, 2024, reporting directly to Chief Operations Officer Capt. Klaus Goersch.
Air India made a significant announcement regarding the appointment of Jayaraj Shanmugam as the Head of Global Airport Operations. Jayaraj Shanmugam is set to assume his new role on April 15th, 2024, and will report directly to Chief Operations Officer Capt. Klaus Goersch. Prior to joining Air India, Shanmugam served as the Chief Operating Officer at Bangalore International Airport Limited (BIAL), where he played a pivotal role in the operationalization of the new Terminal 2. With a career spanning over 25 years across the airline, airport, and telecom industries, Jayaraj Shanmugam brings a wealth of experience from esteemed organizations such as Singapore Airlines, Qatar Airways, and Jet Airways.
Capt. Klaus Goersch, Chief Operations Officer, Air India said, “Jayaraj has distinctive expertise in driving excellence in customer experience and airport operations, redesigning and improving services. We look forward to significantly enhancing our airport operations with his leadership and achieving many milestones in our Vihaan.AI transformation journey.”
Air India, founded by the legendary JRD Tata, has been a pioneer in India’s aviation sector since its first flight on October 15, 1932. Over the years, Air India has established an extensive domestic network and offers non-stop flights to cities worldwide, including the USA, Canada, UK, Europe, Far-East, South-East Asia, Australia, and the Gulf.
After 69 years as a government-owned enterprise, Air India and Air India Express rejoined the Tata group in January 2022. This move has set Air India on a transformative path under the Vihaan.AI initiative, aimed at evolving into a world-class airline with an Indian essence. The first phase of this transformation, known as the taxi phase, recently concluded with a focus on rectifying foundational aspects such as bringing long-grounded aircraft back into service, talent acquisition across flying and ground functions, rapid technological upgrades, and bolstering customer care initiatives.
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As a member of the Star Alliance, the largest global airline consortium, Air India offers seamless connectivity and top-notch facilities to passengers worldwide. The airline’s ongoing transformation journey underscores its commitment to delivering exceptional service, enhancing operational efficiency, and elevating the overall travel experience for its customers.
